ITIL 4 Fundamentals: Mastering Service Management Essentials
Introduction for ITIL 34 Management Practices
ITIL 4 Fundamentals: Mastering Service Management Essentials
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Introducción a ITIL 4 y la Administración de Servicios
La importancia en la Administración de Servicios
Video - 17:49 mins
Conceptos Claves en la Gestión de Servicio - Parte 1
Video - 12:32 mins
Conceptos Claves en la Gestión de Servicio - Parte 2
Video - 15:30 mins
Guiding Principles of ITIL 4
Video - 14:37 mins
The Four Dimensions of Service Management
Video - 23:08 mins
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Understanding the ITIL Service Value System
Introduction to the ITIL Service Value System
Reading
Key Elements of the ITIL Service Value System
Video - 13:17 mins
The Service Value Chain and Its Activities
Video - 12:07 mins
Guiding Principles of the ITIL Service Value System
Reading
Download - ITIL Service Value System - Excel Templates
Reading
Additional Resources
Video - 5:35 mins
Key ITIL 4 Practices for Service Management
Introduction for ITIL 34 Management Practices
Video - 6:27 mins
ITIL - General Management Practices
Reading
ITIL - Service Management Practices
Reading
ITIL - Technical Management Practices
Reading
Download - ITIL 4 Foundation Mind Maps
Reading
ITIL - Exam Preparation
Reading
Implementing ITIL – Theory of Change
Some methodologies that helps to generate an organizational changes..!
Theory of Change - A Rapid Primer
Reading
Theory of Change - Mini Assestment
Reading
Theory of Change - Presentation
Reading
Theory of Change - Worksheets
Reading
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