Course Content
Introducción a ITIL 4 y la Administración de Servicios
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La importancia en la Administración de Servicios
17:49
Conceptos Claves en la Gestión de Servicio – Parte 1
12:33
Conceptos Claves en la Gestión de Servicio – Parte 2
15:31
Guiding Principles of ITIL 4
14:37
The Four Dimensions of Service Management
23:08
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Understanding the ITIL Service Value System
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Introduction to the ITIL Service Value System
Key Elements of the ITIL Service Value System
13:17
The Service Value Chain and Its Activities
12:08
Guiding Principles of the ITIL Service Value System
Download – ITIL Service Value System – Excel Templates
Additional Resources
05:35
Key ITIL 4 Practices for Service Management
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Introduction for ITIL 34 Management Practices
06:27
ITIL – General Management Practices
ITIL – Service Management Practices
ITIL – Technical Management Practices
Download – ITIL 4 Foundation Mind Maps
ITIL – Exam Preparation
Implementing ITIL – Theory of Change
Some methodologies that helps to generate an organizational changes..!
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Theory of Change – A Rapid Primer
Theory of Change – Mini Assestment
Theory of Change – Presentation
Theory of Change – Worksheets
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ITIL 4 Fundamentals: Mastering Service Management Essentials

INTRODUCCION

Hablemos un poco sobre la importancia de Administrar los Servicios en Tecnología y su impacto en la organización, en esta unidad tambien conversamos sobre el desarrollo histórico que ha sufrido ITIL.

Descubre los QUICKWINS en la gestión de servicios que son importantes que de forma inicial debemos de tener:

  • ServiceDesk
  • Change Management
  • Service Catalog
  • Asset Management
  • Configuration Management

 

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