Course Content
Introducción a ITIL 4 y la Administración de Servicios
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La importancia en la Administración de Servicios
17:49
Conceptos Claves en la Gestión de Servicio – Parte 1
12:33
Conceptos Claves en la Gestión de Servicio – Parte 2
15:31
Guiding Principles of ITIL 4
14:37
The Four Dimensions of Service Management
23:08
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Understanding the ITIL Service Value System
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Introduction to the ITIL Service Value System
Key Elements of the ITIL Service Value System
13:17
The Service Value Chain and Its Activities
12:08
Guiding Principles of the ITIL Service Value System
Download – ITIL Service Value System – Excel Templates
Additional Resources
05:35
Key ITIL 4 Practices for Service Management
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Introduction for ITIL 34 Management Practices
06:27
ITIL – General Management Practices
ITIL – Service Management Practices
ITIL – Technical Management Practices
Download – ITIL 4 Foundation Mind Maps
ITIL – Exam Preparation
Implementing ITIL – Theory of Change
Some methodologies that helps to generate an organizational changes..!
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Theory of Change – A Rapid Primer
Theory of Change – Mini Assestment
Theory of Change – Presentation
Theory of Change – Worksheets
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ITIL 4 Fundamentals: Mastering Service Management Essentials
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